Refund policy

Our Return Policy

We want you to be completely happy with your purchase. Below is our policy, covering your statutory rights for online sales and our additional goodwill policy.

1. Our 15-Day Goodwill Policy

We offer a 15-day return policy for customers who simply change their mind about a purchase. This means you have 15 days after receiving your item to request a return or exchange for non-faulty goods.

Eligibility for Goodwill Return

To be eligible for a return under this voluntary policy, your item must be:

Unworn or unused
In the same condition that you received it
With all original tags attached
In its original packaging
Accompanied by the receipt or proof of purchase

2. Your Legal Rights (Consumer Rights Act & Distance Selling)

As an online retailer, our sales are covered by the UK Consumer Contracts Regulations and Consumer Rights Act 2015. Your legal rights always apply and cannot be restricted by our policy.

14-Day Right to Cancel (Distance Selling)

Since you purchased online, you have a legal right to cancel your order for any reason during a "cooling-off" period:

Cancellation Notice: You must inform us that you wish to cancel within 14 days of receiving your goods.
Returning the Goods: Once you have notified us, you have a further 14 days to send the goods back.

Faulty or Not As Described Items

You are legally entitled to a full refund, repair, or replacement if an item is faulty, not as described, or does not do what it is supposed to be.

Damages and Issues: Please inspect your order immediately upon reception and contact us right away if the item is defective, damaged, or if you receive the wrong item.
Sale Items: Your legal rights apply even if the item was bought in a sale or paid for with a gift card. We cannot refuse a refund, repair, or replacement for a faulty item based on its price or payment method.

3. How to Start a Return

Contact Us: To start any return (goodwill or statutory), you must contact us at: avialstudiouk@gmail.com.
Instructions: If your return is accepted, we will send you instructions on how and where to send your package, which may include a return shipping label.
Note: Items sent back to us without first requesting a return will not be accepted.

Return Shipping Address

Please send returns to the following address: 11 Reginald rd, Bexhill-On-Sea, Tn39 3ph, East Sussex, UK.

4. Exceptions / Non-Returnable Items

Certain types of items cannot be returned for a refund if they are not faulty:

Custom or personalized products (e.g., special orders)
Personal care or hygiene goods which are unsealed after delivery

Please get in touch if you have questions or concerns about your specific item at avialstudiouk@gmail.com.

5. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.

Timing: If approved, you’ll be automatically refunded on your original payment method.
- For cancellations (distance selling), we must process the refund within 14 days of receiving the goods back or receiving evidence that you have sent the goods back.
- For all other approved refunds, we aim to process them within 10 business days.
Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund.
Delayed Refund: If more than 15 business days have passed since we’ve approved your refund, please contact us at avialstudiouk@gmail.com.